Webmaster 9 » helpdesk http://www.webmaster9.com Free Webmaster Resources Thu, 19 Jan 2012 06:06:53 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 OTRS : Open Source Trouble Ticket System http://www.webmaster9.com/2009-08/otrs-open-source-trouble-ticket-system.html http://www.webmaster9.com/2009-08/otrs-open-source-trouble-ticket-system.html#comments Sun, 23 Aug 2009 10:55:16 +0000 Webmaster9 http://www.webmaster9.com/?p=300 What is OTRS ?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You’re going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The OTRS URL: www.otrs.org

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